Founding Supporter Terms

Last updated:

1. Who you are contracting with

  • Miller Innovations srl
  • Via Mantovana 98, 37137 Verona, Italy
  • Partita IVA / Codice Fiscale 04474940238
  • start@axmo.it

2. What the Founding Supporter tier is

The Founding Supporter tier is a service: twenty-four months of priority support and direct access to the Axmo team, for a single payment of €49 plus VAT, as set out in §3.

To be explicit about what it is not:

  • It is not a purchase of the software. Axmo Data Modelling is free to everyone, permanently, and nothing in this tier is required to use it.
  • It is not a subscription. You pay once. Nothing renews, nothing recurs, and we retain no payment method.
  • It is not a pre-purchase of Axmo Pro. The bonus described in §5 is additional to what you are buying, not the thing you are buying.

3. Price and payment

The price is €49 plus VAT. VAT is calculated at checkout according to your location and status. Consumers in the EU are charged Italian VAT at 22%, giving a total of €59.78. Businesses in another EU member state that supply a valid VAT number are charged €49, with VAT accounted for under the reverse charge. The exact amount payable is shown before payment is taken.

Payment is taken by Stripe on a page hosted by Stripe; we never see or hold your card details.

4. What you receive, and for how long

For twenty-four months from the date of your payment:

  • Direct access to the Axmo team. Email you send is read and answered personally.
  • The private supporters' channel, used by Founding Supporters and the Axmo team.
  • Priority support — a best-effort response within 48 hours on business days. This is a commitment to prioritise you; it is not a service-level agreement, and Axmo is provided without one.
  • Early access to experimental builds, unreleased demo models and draft documentation.
  • Your feedback considered first. Your requests are read, answered and weighed ahead of general feedback. This is not an undertaking that any particular change will be made.
  • A listing on our Founders page, if you choose one. It is optional, off unless you ask for it, and you may change or remove it at any time by emailing us.

After twenty-four months, the private channel, the priority response and the early access end. Two things continue: your Founders page listing, until you ask us to remove it; and the bonus in §5, which has no expiry.

5. The Pro bonus

If and when Axmo Pro becomes available, you will receive:

  • Twelve months of Pro at no cost. The twelve months begin on the day you activate it, not on the day Pro launches, so no time is lost if you are away or busy. No payment method is required to activate.
  • A 25% discount on Pro afterwards, for as long as you remain continuously subscribed — that is, without cancelling and without a gap in payment. If you cancel and later return, you return at the ordinary price.

Three things we state plainly rather than in small print:

  1. This bonus is not what your €49 pays for. Your payment buys the service in §4, which begins the day you pay. The bonus is in addition to it.
  2. We cannot guarantee that Pro will exist, or when. It is in active development and we publish no launch date. We commit to this bonus; we do not control the calendar, and we will not pretend otherwise.
  3. The bonus does not expire when your twenty-four months do. If Pro arrives later than that, you still receive it.

If Pro is never released, you have still received the service you paid for, and no refund arises on that ground alone.

6. Your right to change your mind

You may cancel and receive a full refund within 60 days of your payment, for any reason or for no reason. Email start@axmo.it. You do not need to explain, and the refund is not at our discretion.

This is deliberately longer than the fourteen-day withdrawal period that European consumer law gives you. It is in addition to your statutory rights and does not replace or restrict them.

What a refund does. Your Founding Supporter relationship ends: the benefits in §4 stop, your Founders page listing is removed, and the bonus in §5 no longer applies. Everything you have built with Axmo remains yours — your models are files on your own machine and are unaffected by anything in this agreement.

After 60 days, a refund is not a right. If something has gone wrong, tell us anyway.

7. Availability and limits

The tier is available until the first of the following: fifty people have joined, or Axmo Pro launches. Whichever happens first closes it permanently, and it does not reopen.

Each Founding Supporter place is individual and registered to one person. It cannot cover a team. If a payment completes after the limit is reached, we refund it in full.

If you wish to buy a place for someone else, pay and then email us their name and address; they are registered as the Founding Supporter.

8. What we do not promise

  • No particular feature set in Pro. Pro is shaped by feedback during this period, and things discussed may ship differently or not at all.
  • No launch date for Pro.
  • No guarantee against future changes to Pro's pricing or structure. Where a change affects Founding Supporters we will give notice and, where reasonable, preserve your terms — but we do not promise that nothing will ever change.
  • No service-level agreement. See §4.

9. Ending this agreement

You may end it at any time by telling us. Outside the 60-day window in §6 this does not create a refund.

We may end it if you use the private channel or your access abusively — for harassment, for unlawful purposes, or in a way that makes the channel unusable for others. If we do, we will refund the unexpired portion of your twenty-four months on a pro-rata basis, unless the conduct was unlawful.

10. Our liability

The Terms of Use for the free add-in apply to you as well, and their limitation of liability applies to your use of Axmo Data Modelling itself. This section covers the Founding Supporter service described in §4.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be excluded or limited. Nothing here limits any right you have as a consumer under mandatory law, and your right to a refund under §6 is unaffected by anything in this section.

Subject to that, and because this tier buys support and access rather than software or advice:

  • We are not liable for any decision you take on the basis of anything we say in support, in the supporters' channel, or in correspondence. It is one person's opinion offered in good faith, not professional advice.
  • We are not liable for loss of profit, revenue, business, anticipated savings, goodwill or opportunity, or for any indirect or consequential loss.
  • Where we are liable, our total liability to you for everything connected with this agreement is limited to the amount you paid us, except where the law requires otherwise.

If we fail to deliver the service in §4, the remedy is the refund in §6 within the 60 days, and after that a refund of the unexpired portion of your twenty-four months on the same pro-rata basis as §9.

11. Changes to these terms

We may update these terms. Where a change materially affects you, we will tell you by email at the address you used to pay, before it takes effect. The date at the top shows when they last changed.

12. Governing law

These terms are governed by Italian law.

If you are a consumer, this does not deprive you of the protection given to you by the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country. We may bring proceedings against a consumer only in the courts of the country where that consumer lives.

13. Contact

start@axmo.it — or see our contact page.

Miller Innovations srl · Via Mantovana 98, 37137 Verona, Italy · Partita IVA / Codice Fiscale 04474940238